01About these terms
These Terms of Service (“Terms”) apply when you visit citymarketing.net or use the services of Muhammad Azam, trading as CityMarketing (“CityMarketing”, “I”, “we” or “us”). I am a freelance local SEO specialist based in Lahore, Pakistan, supported by a small team.
By using this website you agree to these Terms. If you do not agree, please do not use the site. My services are for businesses, and you confirm that you are at least 18 and have authority to act for your business when you ask for or buy them.
Email: contact@citymarketing.net
Phone / WhatsApp: +92 300 4084004
Address: 52-A (Commercial), Mezzanine Floor, Phase 6, DHA Lahore, Pakistan
02Using the website
You may use this site for lawful purposes only, to learn about my services and contact me. You agree not to:
- copy, scrape or republish the site’s content in bulk without permission
- try to break, overload or gain unauthorised access to the site or its systems
- send spam, malware or false, misleading or unlawful information through the contact form
- pretend to be someone else or submit another person’s details without their permission
- use the site in any way that breaks the law
I may suspend or block access to the site if these rules are broken.
03Information on this site
The content on this site is for general information about my services. It is not legal, financial, medical or other professional advice. I try to keep it accurate and current, but I do not promise that it is complete or error-free.
Examples, illustrations and sample figures on the site are for demonstration only and do not show results achieved for any real client. Results from local SEO, advertising and other marketing vary and are not guaranteed.
04My services
The website describes what I offer. It is not a binding offer. A service starts only when we both agree a written proposal, statement of work or agreement (“Agreement”) that sets out the scope, fees and timing. If anything in an Agreement differs from these Terms, the Agreement applies to that service.
Fees and payment
Fees, billing dates and payment methods are set in your Agreement. Unless the Agreement says otherwise, ad spend and third-party costs (such as ad platform charges, directories and software) are paid by you directly and are separate from my fees. I may charge reasonable interest or pause work on overdue invoices, after notice.
What I need from you
- access to the accounts and assets needed to do the work, such as your Google Business Profile, website and ad accounts
- accurate, complete and lawful information, images and claims about your business
- permission to use any content, logos, photos and reviews you give me
- responses and approvals within a reasonable time, because delays can affect timing
- compliance with the laws and platform rules that apply to your business and advertising
You own your accounts
Your Google Business Profile, ad accounts, website and domain remain yours. I work through delegated access and will not take ownership. When our work ends, I will remove my access and help with a reasonable hand-over.
No guarantees
Google, Meta and other platforms control rankings, ad delivery and approvals, and they change their rules without notice. I do my work carefully and follow platform guidelines, but I do not guarantee any ranking, number of calls or leads, revenue or timeline. I am not responsible for platform decisions such as suspensions, rejected ads or algorithm changes.
Reviews and advertising rules
I will never create fake reviews or use deceptive tactics, and I will not ask you to. You are responsible for making sure your business offers, claims and ads are truthful and lawful.
Starting and ending work
I do not use long lock-in contracts. How and when either of us can end the work is set out in your Agreement, normally by written notice. You pay for work done and costs committed up to the end date.
05AI receptionist and call handling
If I set up an AI receptionist or call handling for your business, it works from the information and rules you give me. AI systems can make mistakes, so please review the call flow and test it before relying on it. It is not suitable for emergencies or urgent safety matters.
You are responsible for any notices and consents needed to answer, record or transcribe calls with your customers, which differ by country, state and province. Detailed terms for this service will be in your Agreement.
06Intellectual property
The design, text, graphics and code of this website belong to me or my licensors and are protected by copyright and other laws. You may view and print pages for your own business use, but you may not copy or reuse them without my written permission.
For client work, you keep ownership of your own materials. Once I am paid in full, you own the final deliverables created specifically for you. I keep ownership of my pre-existing tools, templates, processes and general know-how, and give you the right to use them as part of the deliverables.
Google, Google Business Profile, Meta, Facebook, Instagram, WhatsApp and other names are trademarks of their owners. CityMarketing is independent and is not affiliated with or endorsed by them.
07Third-party links and platforms
The site links to other websites and uses third-party tools. I do not control them and am not responsible for their content, availability or practices. Using them is at your own risk and under their own terms.
08Disclaimers
To the fullest extent the law allows, the website and its content are provided “as is” and “as available”, without warranties of any kind, whether express or implied. I do not promise that the site will always be available, secure or free of errors.
Nothing in these Terms limits any rights you have by law that cannot be limited, including rights you may have as a consumer.
09Limitation of liability
To the fullest extent the law allows:
- I am not liable for indirect or consequential loss, or for loss of profit, revenue, data, goodwill or business opportunity.
- My total liability to you for any claim connected with my services is limited to the fees you paid me for the services in the 3 months before the event that caused the claim.
- My total liability for any claim connected with the website is limited to US$100.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.
10Your responsibility
You agree to be responsible for, and to reimburse me for, any claim, loss or cost brought by a third party that results from the content, claims or instructions you give me, or from your breach of these Terms or of the law. This does not apply to the extent the claim was caused by my own negligence or breach.
11Privacy
I handle personal information as described in my Privacy Policy, which forms part of these Terms.
12Governing law and disputes
If a disagreement arises, please contact me first so we can try to resolve it in good faith. These Terms and any dispute connected with them are governed by the laws of Pakistan, and the courts of Lahore, Pakistan have jurisdiction, unless your Agreement says otherwise.
If you are in the United Kingdom, Canada or a US state that gives you mandatory rights that apply regardless of the governing law, those rights are not affected by this clause.
13Changes to these Terms
I may update these Terms from time to time. The “Last updated” date shows when they last changed. The new version applies to your use of the site from that date. Changes to an Agreement need to be agreed in writing.
14Contact
Questions about these Terms? Please get in touch:
Email: contact@citymarketing.net
Phone / WhatsApp: +92 300 4084004
52-A (Commercial), Mezzanine Floor, Phase 6, DHA Lahore, Pakistan